Privacy Policy

Legal Entity: ATAL Ventures Private LimitedBrand: KRAVO Electric MobilityWebsite: www.kravo.co.inEmail: info@kravo.co.inPhone: +91 872 666 2026 / +91 872 680 4808

Head Office:Noida, Uttar Pradesh, India

Manufacturing & Assembly Plant:GIDA, Gorakhpur, Uttar Pradesh, India

For privacy-related questions, requests or complaints, you may contact us at:

Email: info@kravo.co.in

Depending on how you interact with us, we may collect the following information:

A. Information you provide directly

When you contact us, submit an enquiry, request a dealership, request product information or communicate with us, we may collect:

• Name
• Mobile number
• Email address
• City, district and state
• Address, where required
• Product or model of interest
• Dealership-related information
• Information provided in your enquiry or communication
• Any other information you voluntarily provide

B. Product and service information

If you purchase or obtain services relating to a KRAVO product, we may collect information necessary for:

• Product delivery
• Warranty registration
• Service and maintenance
• Customer support
• Product identification
• After-sales service
• Complaint handling

This may include product, vehicle, battery, charger or service-related identification details.

C. Website and technical information

When you visit our Website, certain technical information may be collected automatically, depending on the Website configuration and services we use, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location derived from technical information
• Date and time of access
• Website usage and diagnostic information

We may use your personal information for purposes including:

• Responding to your enquiries
• Providing information about KRAVO products
• Processing product or service requests
• Providing quotations and product details
• Arranging product delivery
• Providing warranty and after-sales support
• Providing repair and maintenance services
• Managing dealership enquiries and relationships
• Communicating with customers and dealers
• Improving our products, services and Website
• Understanding customer requirements
• Preventing fraud, misuse or unauthorized activity
• Maintaining business and accounting records
• Complying with applicable legal and regulatory requirements
• Sending marketing or promotional communications where permitted and where required consent has been obtained

We will seek to use personal information only for legitimate and relevant purposes and to the extent reasonably necessary for those purposes.

If you provide your contact details for enquiries or otherwise consent to receive communications, we may contact you through:

• Phone calls
• SMS
• WhatsApp
• Email

These communications may include product information, offers, service updates, dealership opportunities, launches and other KRAVO-related information.

You may request to stop promotional communications at any time by contacting us at info@kravo.co.in or by using the unsubscribe/opt-out mechanism provided in the relevant communication.

Where processing is based on consent, applicable law provides for withdrawal of consent, subject to any lawful processing that may continue on another legal basis.

Our Website may use cookies or similar technologies to:

• Keep the Website functioning properly
• Understand Website usage
• Improve Website performance
• Remember certain preferences
• Measure marketing or Website performance

Some cookies may be provided by third-party services used on our Website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

We do not sell your personal information.

We may share information with trusted parties where reasonably necessary for operating our business and providing our products and services.

These parties may include:

• Authorized KRAVO dealers
• Service and repair partners
• Logistics and delivery partners
• Website hosting and technology providers
• Communication service providers
• Payment service providers, where applicable
• Professional advisors and service providers
• Government authorities or regulators where required by law

Where we use third-party service providers to process information on our behalf, we expect them to handle such information appropriately and in accordance with applicable contractual and legal requirements.

If you submit an enquiry for a KRAVO dealership, test ride, product purchase or service, we may share the relevant information with an appropriate KRAVO dealer, distributor or service partner so that they can respond to your request.

For example, your name, phone number, city and enquiry details may be shared with a nearby authorized KRAVO representative.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Depending on the nature of the information and the systems involved, security measures may include:

• Access controls
• Password protection
• Secure hosting
• Encryption where appropriate
• Restricted access to personal information
• Regular review of systems and processes

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing products and services
• Customer support
• Warranty and service records
• Maintaining business records
• Resolving disputes
• Preventing fraud
• Meeting legal, accounting and regulatory requirements

When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion/erasure where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the handling of your personal information
• Request other actions available under applicable data-protection law

To exercise an applicable right, please contact us at:

Email: info@kravo.co.in

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

The DPDP Act provides for rights including access to information about personal data, correction/erasure in applicable circumstances, grievance redressal and withdrawal of consent where consent is the processing basis.

Our Website and products are intended for general audiences and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at info@kravo.co.in.

Our Website may contain links to third-party websites, social media platforms or other services.

These third-party websites operate under their own privacy policies and terms. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

KRAVO may maintain profiles or pages on platforms such as Instagram, Facebook, YouTube and WhatsApp.

If you interact with us through these platforms, your interaction may also be subject to the privacy policies and terms of the respective platforms.

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Website functionality
• Technology
• Applicable laws and regulations
• Our privacy and data-handling practices

Any updated version will be published on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

ATAL Ventures Private LimitedBrand: KRAVO Electric MobilityEmail: info@kravo.co.inPhone: +91 872 666 2026 / +91 872 680 4808Website: www.kravo.co.inHead Office: Noida, Uttar Pradesh, IndiaManufacturing & Assembly Plant: GIDA, Gorakhpur, Uttar Pradesh, India